Refund policy
Returns & Refunds
We want you to be satisfied with your BarkHaus Pet purchase. In addition to your statutory rights, we voluntarily offer a 30-day return period from the date you receive your order.
To request a return, contact us at info@barkhauspet.com before sending your item back. We will provide you with the return instructions and, where applicable, the correct return address.
Items should be returned in a condition that allows us to inspect and resell them. You may handle the product as reasonably necessary to examine its nature, characteristics and function. If an item has been used beyond what is necessary for inspection and its value has been reduced, we may be entitled to deduct the corresponding loss in value.
Important: Do not send products to the manufacturer or supplier address unless we specifically instruct you to do so.
14-Day Right of Withdrawal – EU Consumers
If you are a consumer in Germany or another EU country, you generally have the legal right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason.
To exercise your right of withdrawal, inform us clearly of your decision to withdraw, for example by email at info@barkhauspet.com.
After declaring your withdrawal, you must return the goods within 14 days. Unless we have agreed otherwise, the customer bears the direct cost of returning the goods.
We will refund eligible payments, including the standard delivery cost originally paid, using the original payment method. We may withhold the refund until we have received the goods back or until you provide evidence that the goods have been returned.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective or incorrect, contact us as soon as possible at info@barkhauspet.com with your order number and, where helpful, photographs of the issue. We will assess the problem and arrange an appropriate solution.